iPhone & iPad (iOS)
Synchronise your Pureweb mailbox with the Mail app on Apple mobile devices.
In this guide, you will configure the Mail app included in iOS to synchronise with webmail using the IMAP protocol. Changes made on one device will be reflected across all of your configured devices. This guide only applies to iPhones & iPads. For Apple desktops and laptops, please refer to the Apple Mail (macOS) setup guide.
Important information
These instructions apply to our new email infrastructure, scheduled July 2026. If you are still on our legacy email hosting please contact us for instructions. If you are unsure if this applies to your account please log in above to see personalised information.
If you have recently been upgraded to our new email hosting, or if your mailbox has moved to us from another provider, please ensure you have removed the old account from your device before following these steps. Apple Mail on iOS does not support more than one mailbox to be configured for the same email address.
Email configuration
- Log in at the top of this page to ensure these instructions are accurate for your account
- Open Settings
- Choose Mail from the list
- Tap Accounts, then Add Account, and select Other
- Choose Add Mail Account
In the window that opens, enter the following information:
- Name
- Enter the name you'd like your email recipients to see
- Enter your email address
- Password
- Enter your mailbox password
- Description
- A name to assign to the account, displayed only to you
After filling in the fields, tap Next, select IMAP and complete the remaining fields:
Incoming Mail Server
- Host Name
- imap.cloudisp.net
- User Name
- Enter your email address, even if it is marked as optional
- Password
- Enter your mailbox password Complete this field, even if it is marked as optional.
Outgoing Mail Server
- Host Name
- smtp.cloudisp.net Note this is different from the host name for the incoming mail server. Double-check these are entered the correct way around.
- User Name
- Enter your email address, even if it is marked as optional
- Password
- Enter your mailbox password Complete this field, even if it is marked as optional.
Confirm the settings you entered by tapping Next, select Mail and Notes in the next window, and tap Save.
When you open the Mail app, it will start downloading messages for the configured account.