Android (Samsung Email)
Synchronise your Pureweb mailbox on your Android mobile phone
Our email service is compatible with all Android email apps using the IMAP protocol. The steps below are for configuring Samsung devices with Samsung Email installed. The steps for other email apps will be similar. If you get stuck setting up your specific device, please contact us for assistance.
In this guide, you will configure Samsung Email to synchronise with webmail using the IMAP protocol. Changes made on one device will be reflected across all of your configured devices.
Important information
These instructions apply to our new email infrastructure, scheduled July 2026. If you are still on our legacy email hosting please contact us for instructions. If you are unsure if this applies to your account please log in above to see personalised information.
Email configuration
- Log in at the top of this page to ensure these instructions are accurate for your account
- Open Samsung Email (if it's already set up with another account, tap the gear icon in the side menu and choose Add account)
- Choose Other as the account type
Enter the details for your account, then confirm with Sign in:
- Email address
- Enter your email address
- Password
- Enter your mailbox password
Select IMAP as the account type, then complete the remaining fields:
Account
- Email address
- Enter your email address
- Username
- Enter your email address again
- Password
- Enter your mailbox password
Incoming Mail
- IMAP server
- imap.cloudisp.net
- Security type
- SSL
- Port
- 993
Outgoing Mail
- SMTP server
- smtp.cloudisp.net
- Security type
- SSL
- Port
- 465
- Check that Require authentication to send email is enabled
- Username
- Enter your email address
- Password
- Enter your mailbox password
Important: While some fields may be correctly pre-filled, others may contain incorrect values, particularly the IMAP & SMTP servers. Double-check they are correct before proceeding.
Tap Sign in.
Once complete, the configuration window will close and Samsung Email will start synchronising your mailbox.
We also recommend checking that the sync period is set correctly. This configures how much email is stored locally on your device.
- Open the side menu
- Tap the gear icon
- Tap the account you just configured
- Set Email sync period to 1 month, or your preference