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Android (based on Samsung Email)

Synchronise your Pureweb mailbox on your Android mobile phone

Our email service is compatible with all Android email apps using the IMAP protocol. The steps below are for configuring Samsung devices with Samsung Email installed. The steps for other email apps will be similar.

In this guide, you will configure Samsung Email to synchronise with webmail using the IMAP protocol. Changes made on one device will be reflected across all of your configured devices.

Email configuration

  1. Open the Email app on your phone.

  2. If this is the first email account you've added to this phone then you will be prompted to select an account type. If this happens, skip to step 7.

  3. Tap the icon, then the icon to access the settings area.
  4. If you are upgrading from our old hosting, you will need to remove the old account first:
    • In the list of accounts at the top, tap on the old account.
    • Tap the Remove button in the top-right corner, then confirm.
  5. Tap Add Account.
  6. Choose Other as the account type.

  7. Enter the details for your account:

    Email address
    Enter your email address
    Password
    Enter your mailbox password
  8. Tap Sign in to proceed.

  9. Select IMAP as the account type.

  10. Complete the remaining fields:

    Account

    Email address
    Enter your email address
    Username
    Enter your email address again
    Password
    Enter your mailbox password

    Incoming server

    IMAP server
    imap.cloudisp.net Ensure these fields are entered correctly. The most common failures are due to typos.
    Security type
    SSL
    Port
    993

    Outgoing server

    SMTP server
    smtp.cloudisp.net Ensure the incoming and outgoing settings are entered the correct way around.
    Security type
    SSL
    Port
    465
    Check that Require authentication to send email is enabled

  11. Important: While some fields may be correctly pre-filled, others may contain incorrect values, particularly the IMAP & SMTP servers. Double-check they are correct before proceeding.

  12. Tap Sign in.

  13. Once complete, the configuration window will close and Samsung Email will start synchronising your mailbox.

We also recommend checking that the sync period is set correctly. This configures how much email is stored locally on your device.

  1. Tap the icon to open the side menu
  2. Tap the icon
  3. Tap the account you just configured
  4. Set Email sync period to 1 month, or your preference