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Microsoft Outlook (Office Edition)

Synchronise your Pureweb mailbox with Microsoft Outlook.

In this guide, you will configure the classic Microsoft Outlook desktop app, included with the Microsoft Office/365 suite, to synchronise with webmail using the IMAP protocol. Changes made on one device will be reflected across all of your configured devices.

Important information

Microsoft have released a free edition of Outlook that is bundled with Windows. The instructions below do not apply to this version, as it is a different app from the one bundled with Microsoft Office. If you have both installed, they are typically differentiated in your Start menu by Outlook or Outlook (new) for the free edition and Outlook (classic) for the recommended Office version.

We do not recommend using the free edition with your mailbox. It has a more limited feature set than classic Outlook and uses Microsoft’s cloud-sync system, where your mailbox is synchronised to Microsoft’s cloud before appearing in the Outlook app. This creates privacy concerns, compatibility issues, and confusing behaviour for users. For users who prefer a direct and private connection to their mailbox, we recommend other free alternatives such as webmail or Thunderbird.

Upgrading to our new hosting

If you have recently been upgraded to our new email hosting, or if your mailbox has moved to us from another provider, please ensure you have removed the old account from Outlook before re-adding your email address. Outlook does not support multiple IMAP accounts for the same email address. Alternatively, you can create a new Outlook profile to set up your new account without removing the old one.

Before removing an account: Make sure all expected email history and folders are visible in the new webmail. That data is stored on our servers and backed up by us. If you have configured your mailbox with the outdated POP protocol, or have moved email to a folder that is only stored on your computer, removing the account or folder could permanently those emails. We recommend performing regular backups of your locally stored data.

Adding your email account to Outlook

  1. If upgrading from our old hosting, see the Upgrading to our new hosting section above, before continuing.
  2. Click the File menu.
  3. Click Add Account.
  4. Click Advanced options and select Let me set up my account manually.
  5. Enter your email address into the box provided.
    Email Address
    Enter your email address
  6. Click Connect to proceed.
  7. When prompted for the account type, select IMAP.

  8. Complete the incoming and outgoing mail server fields as below.

    Some versions differ and may ask you to re-enter your email address or password. If prompted to enter a username, enter your email address.

    Incoming Mail

    Server
    imap.cloudisp.net Ensure these fields are entered correctly. The most common failures are due to typos.
    Port
    993
    Encryption method
    SSL/TLS

    Outgoing Mail

    Server
    smtp.cloudisp.net Ensure the incoming and outgoing settings are entered the correct way around.
    Port
    465
    Encryption method
    SSL/TLS

  9. Click Next to continue, then enter your mailbox password:

    Password
    Enter your mailbox password

  10. Click Connect, then confirm the mailbox has been added correctly by clicking Done.